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Forum Discussion
"Failed to send text message for two-step verification" error when trying to sign in
Hi,
I am facing the same issue.
Ticket #20977317: DB: cannot access my account
Hi Agustin, I am experiencing the exact same error as you described. Difference is I didn’t make any changes on my phone or any other devices associated.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi everyone, have you already tried to contact the support team directly regarding this matter?
- I have but the agent just asked me to upload screenshots of the problem. I did so immediately and there is no response thereafter. It’s been 24hours. I am frankly really surprised at how harrowing this experience is, it really feels very unsafe to keep my files with DB in future. I really hope you can escalate this quickly and get it resolved asap and restore my faith in this.
- Jay
Do you have the ticket ID from the email in order to locate it on the system?
- #20977317
Agent is Colby.
Hi
Yes I've been in contact and the reply didn't seem to understand that I wasn't getting the 2FA in the first place. All I was getting was "unable to send", and gave suggestions that I've already read in various chat sites that weren't helping. The contact between time is also frustrating as I'm unable to access client files where sensitive information is stored.
- Exactly the same experience I am having!
