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jonmchee's avatar
jonmchee
Helpful | Level 5
3 years ago

"Failed to send text message for two-step verification" error when trying to sign in

Hi,   I am facing the same issue.     Ticket #20977317: DB: cannot access my account  
account access
Error Messages
security
jonmchee's avatar
jonmchee
Helpful | Level 5
3 years ago
I have but the agent just asked me to upload screenshots of the problem. I did so immediately and there is no response thereafter. It’s been 24hours. I am frankly really surprised at how harrowing this experience is, it really feels very unsafe to keep my files with DB in future. I really hope you can escalate this quickly and get it resolved asap and restore my faith in this.
mike561's avatar
mike561
Helpful | Level 5
3 years ago

Hi

Yes I've been in contact and the reply didn't seem to understand that I wasn't getting the 2FA in the first place.  All I was getting was "unable to send", and gave suggestions that I've already read in various chat sites that weren't helping.  The contact between time is also frustrating as I'm unable to access client files where sensitive information is stored.

  • jonmchee's avatar
    jonmchee
    Helpful | Level 5
    3 years ago
    Exactly the same experience I am having!
  • jonmchee's avatar
    jonmchee
    Helpful | Level 5
    3 years ago
    Hi Jay,

    Any updates?

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