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Forum Discussion

jonmchee's avatar
jonmchee
Helpful | Level 5
3 years ago

"Failed to send text message for two-step verification" error when trying to sign in

Hi,   I am facing the same issue.     Ticket #20977317: DB: cannot access my account  
account access
Error Messages
security
jonmchee's avatar
jonmchee
Helpful | Level 5
3 years ago

another agent came on board to cut and paste solutions that I have already tried. I reflected this on my email, which they totally ignored and to make things worse they closed the thread as "resolved"! What is going on dropbox?!

Agustin_NM's avatar
Agustin_NM
Explorer | Level 4
3 years ago

Finally, on my home PC I was able to access my personal Dropbox settings through the Windows app and was able to disable 2FA. That way I was able to finish configuring my new mobile. Now I have my account without 2FA, I think it's best to leave it like that for now.

  • mike561's avatar
    mike561
    Helpful | Level 5
    3 years ago

    Hi

    I'm getting one response at the moment about every 24 hours.  The person still doesn't seem to understand the problem, the "unable to send..." text, and having just responded, I imagine I have to wait another 24 hours for another reply.  It does seem a very poor way to provide such an important service to so many people.  If I can get back in  I will also review how I store files.  At least I can blame Dropbox for this mess as people will be annoyed and asking questions.  The irony is that I continue to get emails telling me I'm moving up their ranking!  Who cares?, I just want to access my files.

    Unfortunately I've tried every other way to get access but havent got the app downloaded on any other device to enable me to get through the back door so to speak.   Have tried opening an account on my phone but of course I'm unable to do that due to requiring the 2FA in the first place.  Stuck!

  • mike561's avatar
    mike561
    Helpful | Level 5
    3 years ago

    Well, it seems worse than ever.  No response at all in the last 24 hours.  Do Dropbox assume no one works at weekends, especially when trying to sort problems out due to Dropbox?  This is a terrible service Dropbox.  

    Does anyone have any idea if there is a next step up process to get problems sorted?  Is this it?

  • mike561's avatar
    mike561
    Helpful | Level 5
    3 years ago

    Finally got in.  not sure if it was Dropbox help or not.  decided to cancel my 2 step verification though google and was then able to get straight into dropbox. cancelled my 2FA with Dropbox and will probably look for another safe place and cancel my Dropbox subscription.  They've been no help as far as I can detect.  Good luck out there.

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