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Forum Discussion

jonmchee's avatar
jonmchee
Helpful | Level 5
3 years ago

"Failed to send text message for two-step verification" error when trying to sign in

Hi,   I am facing the same issue.     Ticket #20977317: DB: cannot access my account  
account access
Error Messages
security
mike561's avatar
mike561
Helpful | Level 5
3 years ago

Well, it seems worse than ever.  No response at all in the last 24 hours.  Do Dropbox assume no one works at weekends, especially when trying to sort problems out due to Dropbox?  This is a terrible service Dropbox.  

Does anyone have any idea if there is a next step up process to get problems sorted?  Is this it?

mike561's avatar
mike561
Helpful | Level 5
3 years ago

Finally got in.  not sure if it was Dropbox help or not.  decided to cancel my 2 step verification though google and was then able to get straight into dropbox. cancelled my 2FA with Dropbox and will probably look for another safe place and cancel my Dropbox subscription.  They've been no help as far as I can detect.  Good luck out there.

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