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Forum Discussion
"Failed to send text message for two-step verification" error when trying to sign in
Hi,
I am facing the same issue.
Ticket #20977317: DB: cannot access my account
another agent came on board to cut and paste solutions that I have already tried. I reflected this on my email, which they totally ignored and to make things worse they closed the thread as "resolved"! What is going on dropbox?!
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi all, thanks for your reports!
If anyone is still having issues with this, feel free to reach out to our support for further assistance or let us know here and we'll take it from there.
Hi, from what I've seen in this community, and regarding the bug in the 2FA system, support hasn't been very helpful. Not even Dropbox has acknowledged the bug. I still have 2FA disabled and I don't know if it will work for me one day. As it is, I don't trust Dropbox. Your support is lousy. Lots of marketing and little support.
Hi Walter, I also had the same problem when I logged into my account. I did not receive the step 2 verification code through my phone. This is another account I created to respond to my condition. Please help me or report to the technical department to fix the error for me. I have also submitted a report all week now, but the issue is still not resolved. My dropbox account is [removed per Community Guidelines]. Thanks in advance.
(I found the solution is very simple but why don't you guys. Instead of sending the step 2 verification code over the phone, send it via email like how this account is logged in or turn off this step helps. I still regularly log into OneDrive, GGdrive easily and without any problems).Hi Nancy,
My ticket: Ticket #21014515: DB:
It's been almost 2 weeks since I first asked for your support, but until now I still can't log into my account. You seem to think it's my fault and I'm responsible for it.
Walter.
I have been locked out of my primary account since SUNDAY, FOUR DAYS with no access to ESSENTIAL files.
TICKET NUMBER 22002265.
I Do not get updates, I CAN NOT get a manager escalation, I can not phone in. We used DROPBOX for years WITHOUT issue, Now I have to consider moving ALL of my clients to another platform that has reliable support.
Can you ESCALATE my issue ASAP to access my account.
The exact error is
Two-step verification text message couldn’t be sent. <a href=“/help/364”>Help</a>
