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Forum Discussion

jonmchee's avatar
jonmchee
Helpful | Level 5
3 years ago

"Failed to send text message for two-step verification" error when trying to sign in

Hi,   I am facing the same issue.     Ticket #20977317: DB: cannot access my account  
account access
Error Messages
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the ticket number, LoanTran.

 

I apologize for the inconvenience, but as these are security matters, we need to be extra diligent and take them very seriously.

 

However, I can assure you that the team is looking into the issue for you and they will be in touch the soonest possible.

LoanTran's avatar
LoanTran
Explorer | Level 3
3 years ago

Hi Hannah,

I want to give you more information that I have full login information including login email account, phone number and backup phone number. I can't sign in because I didn't receive the step 2 verification code message to my phone. I can even provide the exact names of files and folders that have been uploaded to dropbox.

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