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Tabata P's avatar
Tabata P
New member | Level 2
6 months ago

"Failed to send text message for two-step verification" error when trying to sign in

Impossibile inviare l’SMS per l’autenticazione a due fattori. <a href="/help/364">Assistenza</a> I'm facing this huge problem I can't get inside my dropbox!
account access
Account Settings
two factor authentication
Tabata P's avatar
Tabata P
New member | Level 2
6 months ago

if I tried with my phone app I get "your phone number for two - factor authentication has SMS blocked." but i do get other codes just now. does anyone have the same problem?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey Tabata P, let's jump right into this! 

    This case will require some account-specific info, so I sent you an email in order for us to have a closer look into this. Keep in mind that I reached out to your Community-linked email address.

    Reply back to me, and we'll take it from there. Thanks a bunch!

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