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Generating Recovery/Backup codes not working
Hi! Does anyone of you having problem generating recovery/backup codes? Whenever i click it it asked me for a password but nothing loads. this has been like for days now Can someone check?
Hi Everyone,
This issue has been resolved by our Engineering team. Backup codes should now generate as expected.
Unfortunately stil the same loop in spite of taken actions. It happened to other people I read above. Did Dropbox find the reason for this loop?
If you have a free account, I'm not sure what support you (or I) will receive with this problem. I was in email contact with someone from customer support. Their email to me stated I just had to respond to the email. I received responses back until I sent the information they requested. Then I received a response that the emails go to an unmonitored mailbox and I should not expect a response. I should instead go to their customer support page to upload what was requested. Unfortunately, there isn't the ability to contact customer support because I have a free account. I can only use these community forums or chatbot. Sigh... Good luck getting this resolved!
- Hannah
Dropbox Staff
I already have a ticket number (24812242). The link is helpful. It actually allows me to see my ticket history, which I can't access from the general support page - since I have a free plan. That page does repeat free plans have limited support options. I understand support would be limited for the free plans, but this is a basic security feature not working.
- Nancy
Hey TheNarg! From what I can see, your previous ticket was automatically closed at some point due to inactivity, so you’ll need to open a new one indeed.
Did you go to this page from an incognito window on your browser, like Hannah mentioned above? The reason for the incognito window is that we don’t want you to be signed in to ANY Dropbox account; otherwise, you won’t see the correct support options and your new ticket may end up in an unmonitored queue.
