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vvvsh's avatar
vvvsh
New member | Level 2
22 days ago

Having an issue setting up two-step authentication with SMS

Hello, team! When I enter my phone number trying to set up two-step authentication, I get this message the first time and all subsequent times I enter my phone number:

"You've tried to add two-step authentication with SMS too many times. Please try again after 24 hours." 

And after 24 hours the same story repeats.

Is it a bug in the Dropbox system? Or what is the issue here? Would be thankful for any help.

Account Access
two factor authentication

1 Reply

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    20 days ago

    Hi vvvsh, thanks for bringing this to our attention.

    Are you able to add two-step verification using a different authentication method on your account?

    This will help me to assist further!

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