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Forum Discussion
Help Cant Recover Account Email.
hi. i have always logged into my drop box through my phone form years. but today was unable to as it asked me to sign in. my problem is my account was created with a email that i no longer have access to, its been deleted by me and google because it was hacked years ago. i have no access to it.
angry at myself because i never updated my email here at dropbox, now i cant access any of my videos i have stored here.
i really need access to my account, and there is no way to contact dropbox. all i need to do is up date my email on my old used dropbox account, but with no way to do a password reminder i cant access the account, please help me
dean
5 Replies
- Mark
Super User II
Unless you already have an account logged in on another device there is no way of gaining access: https://help.dropbox.com/accounts-billing/settings-sign-in/lost-access-email-cant-change-password
thats ridiculous. the drop box app needed to be updated, so i updated it. and now am unable to sign into the account
there has to be a way to recover my videos on here. Please can i contact DropBox, at least they can send me back my videos?
- Mark
You can try and log a ticket at www.dropbox.com/support. However, they have repeatedly said here that without access to the email address, there is no way to prove ownership of an account. The same goes for paid for or free accounts. For paid accounts they help payments get stopped but not access.
- Nancy
Dropbox Community Moderator
Hi from me as well, deano18.
It may be a long shot, but do you currently have, or had at some point, the desktop app installed on one of your computers?
If yes, please check there, as your local Dropbox folder may still exist, along with your Dropbox files and you can move them to another location on your device.
