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HELP! Mistyped email address
Can anybody help me? I'm in an inception-type situation. I recently purchased an HP All-In-One PC desktop with a free dropbox 100 GBs so I signed up, but it was very late at night and I mistyped my email address during the signup. I might have even already put in my credit card information (I don't remember because it was very late). Dropbox let me sign up anyway without verifying my email!! This turns out to be very problematic. So now I can't change my email login to Dropbox because I've never verified that email to begin with because obviously I can't get into that wrong email as I don't own it. I can't even talk to the Dropbox CHATBOT because you need a verified email. How do I contact Dropbox so my card doesn't get charged? I already even sent them a help request via form on the website and gave them all the details and my correct email address, and Dropbox support never replied.
This is a mess 😞 Does anybody have any ideas?
18 Replies
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SAME problem. It's so hard to believe that after 20 years of being in business Dropbox does not have anybody that people in my subscription tier can talk to. No phone number, nothing.
- Hannah
Dropbox Community Moderator
Hey SnowBlue, when you submitted the help request, which email address did you put in? The one with the typo or one that you can access?
If it's the one with the typo, it would make sense that you didn't receive a confirmation email.
If you put in an address that you can access, can you also check your spam folder, to see if the confirmation email went there?
Hello,
I accidently misspelled my e-mail address when signing up and purchasing a plan. And because its the domain there is no way for me to fix this without it costing an arm and leg. It will not let me change the address without having verify the incorrect address first.
Incorrect: [removed per the Community's Guidelines]
Correct: [removed per the Community's Guidelines]
Any help would be appreciated
- Walter
Hey Goddess_Nyx, I've merged your post under this discussion as your query seems to echo the OP here.
Can you have a look and let us know if any of the information here helps?
From what I'm reading, I'm stuck using an account I cant use all the features for cause I personally cant change the e-mail and apparently you guys can't either. I understand security but this is kind of ridiculous. I already got charged for my plan so I can't just simply 'make a new account' cause I don't want to be charged again.
I don't want to sound unreasonable, I was trying this out at the recommendation of someone else for the first time and then this happened right off the bat.
- Nancy
Goddess_Nyx, can you please clarify if the email address you see here is the correct one or the one with the typo?
If it's the wrong one, I'd like you to follow the steps below and log a ticket with our support team; they'll check if there's another option here:
Open an incognito window on your browser and make sure you're NOT logged in to any Dropbox account.
Go to this page https://www.dropbox.com/support.
Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
You will then receive a confirmation email that will have a ticket number.
Let me know your ticket number here, once you have it.
I just created that one today. It is the correct e-mail address I was trying for. Unfortunately now I have a charged plan on the incorrect account that was discounted and no way to replicate the discount if I purchase a new plan after a refund on the incorrect account.
I did speak to chat support who sent it to a specialist.
- Nancy
Thanks for the ticket number!
I’ve located it in our system, and I’ve also left an internal note, so that our team may contact you as soon as possible about this.
