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Getsgo's avatar
Getsgo
New member | Level 1
11 months ago
Solved

How can we change team admin with no access to the current team admin's account?

We have a standard 5tb account and have a no access as the creator/admin refuses to hand over the log in. We are being told that there would be an additional cost to ADD or CHANGE admin to our busine...
account access
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  • Rich's avatar
    Rich
    11 months ago
    Getsgo wrote:

    it was not set up under the business email but their personal email.

    Then technically they own the account.

    If they won't transfer admin to another user (which is easy and doesn't cost anything) then your only other option is to back up all of your data and create a new account that you're in control of.

Getsgo's avatar
Getsgo
New member | Level 1
11 months ago

it was not set up under the business email but their personal email.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
11 months ago

Oh dear, that means that they own the account - as they paid for it (even if it was a company card). Apart from legal action against the person outside of Dropbox I think you may be stuck.

  • Getsgo's avatar
    Getsgo
    New member | Level 1
    11 months ago

    Thanks all!

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