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Juliane01's avatar
Juliane01
Explorer | Level 4
3 years ago

How to disable two step verification

Hi all, I have an issue to login in dropbox. I have always been able to log in without a two-step verification (6 digit verification code). Unfortunately, the last time I logged in, I clicked on th...
Dropbox Passwords
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hello Juliane! Hope it’s OK to jump in, too. 

 

Do you mind sending over a screenshot of the prompt you receive each time you wish to enter your Dropbox account? Just make sure you’ve hidden your email address, before uploading it here.

Juliane01's avatar
Juliane01
Explorer | Level 4
3 years ago

Hi Nancy,

oh yes, great thx to find a solution too!

here you see my log in screen. First you see the general log in site, second picture is the photo of the security code I get via email. (pictures in German, hopefully it's okay for you).

Best regards

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Juliane01, just wanted to give you some info on this as well.

     

    Basically, this one-time security code email is sent to you, if Dropbox detects a "suspicious" sign-in attempt, but it's not related to two-step verification.

     

    You can read more about it here.

     

    At the moment, there's no way to disable this email, but we appreciate your feedback and I'll happily pass it along to our team.

    • Juliane01's avatar
      Juliane01
      Explorer | Level 4
      3 years ago

      Hi Hannah,

      okay thanks for your feedback with the right explanation of my issue.

      But that's a pity that Dropbox can't disable this mail, it's very annoying and fills my mailbox uselessly.

      I hope this can be fixed in the future.

       

      Best regards

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