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Tomytis's avatar
Tomytis
Explorer | Level 3
1 year ago

I accidentally deactivated my account after cancelling a Business trial - can I recover it?

Hi,

 

My account was deleted by mistake. it contained very valuable family photos that only existed on my account. It was my mistake. I was told my account cannot be restored due to security reasons. I had this account for years and had occasionally subscription plans that I can prove this is my account. Any idea this can help?  


This happened when I tried to cancel business trial and accidentally deleted my account.  

 

Thanks

account access
Create or delete account
dropbox business
security

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi there, Tomytis, thanks for reaching out to us and sorry to hear that.

     

    Can we send you an email, so we can take a closer look into this internally?

     

    Let me know.

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