Forum Discussion

Viglundsdottir's avatar
Viglundsdottir
Explorer | Level 4
5 years ago

I can´t access my account, because the email isn´t mine any more

I used to have a Dropbox account and I don´t know the password for it and I don´t have access to the email address anymore.  All the baby photos of my children are in there, so I really need to acce...
account access
security
Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 years ago

Without access to it there is no way of getting in to the email 😞 

 

Would they possibly send you the password reset if you requested it?

Mattinna's avatar
Mattinna
Explorer | Level 3
4 years ago

I have the same problem - my email is not existing anymore as it was from my ex-company. I, unfortunately, run a subscription there which I can now not cancel neither can I log in... I pay the subscription privately. What can I do? Dropbox support is not answering me.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Mattinna, thanks for the nudge here and sorry to see you're having trouble.

     

    When you say that Dropbox support is not answering you, do you mean that you submitted a help request and didn't receive a reply?

     

    Can you please give me the ticket number for this communication, so I can look it up in our system?

     

    If you don't have a ticket number, perhaps your email wasn't properly sent.

     

    But if that's the case, let me know and I can reach out to you via email.

    • TaliaG's avatar
      TaliaG
      New member | Level 2
      3 years ago

      I'm having the same problem, my email was hacked years ago but I still was able to log on using that email until yesterday I accidentally signed out. All my baby photos are there and I can't access my old email (many attempts with outlook but their auto response is always no) I don't know what to do!

      • TaliaG's avatar
        TaliaG
        New member | Level 2
        3 years ago

        Hi all,

         

        I was able to use my account for the last few years. I cannot access it now and I can't reset my password as my email doesn't exist (was hacked years ago and outlook with many attempts and auto response will not give it back)

        all my daughters baby photos over the last 7 years are in my account! 😞

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