Forum Discussion

Viglundsdottir's avatar
Viglundsdottir
Explorer | Level 4
5 years ago

I can´t access my account, because the email isn´t mine any more

I used to have a Dropbox account and I don´t know the password for it and I don´t have access to the email address anymore.  All the baby photos of my children are in there, so I really need to acce...
account access
security
TaliaG's avatar
TaliaG
New member | Level 2
3 years ago

I'm having the same problem, my email was hacked years ago but I still was able to log on using that email until yesterday I accidentally signed out. All my baby photos are there and I can't access my old email (many attempts with outlook but their auto response is always no) I don't know what to do!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi TaliaG, thanks for bringing this to our attention.

 

Is it not possible to recreate the email address, or regain access to the email in order to access the Dropbox account again?

 

This will help me to assist further.

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