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Forum Discussion
I can no longer access my linked email address. How can I enter my Dropbox account?
Hi,
So i haven't logged into my main account in a bit. The last time I did, we didn't receive a verification code to email.
I can no longer access that email, but I remember my account password. How do I go about this?
Dropbox Plan
( Standard.)
Are you a Team Member or Admin?
(Not sure)
Do you have access to the email linked to the account?
(Not sure)
Are there any devices connected to your Dropbox account?
(There used to be my old phone.)
Question or Issue
Added a ticket but was unsure of information like when I made the account and other information.
11 Replies
Replies have been turned off for this discussion
- Dell_Dropbox
Community Manager
Hey there Payaso7x , welcome to the community
Please kindly go to this link : https://www.dropbox.com/support/sign-in-issues
and fill out the form for you to be assisted further with our support team. I did not receive a ticket number.
The account is for
[email removed as per Community Guidelines]
I did have some communication back in August but I didn’t know some of the answers to the question so I believe they close the ticket since it took me over 24 hours to try and find some of the answers.
- Hannah
Dropbox Community Moderator
Hey Payaso7x, thanks for the reply and the screenshot here.
Can you see if you can reply to that email from Griffin? Even if the ticket is now closed, it should open a new one for you.
Just make sure to provide the answers to those questions, so the team can assist you further.
I responded answering as many questions as possible. Griffin seems to have responded but only with the same automated message twice.
I saw your response, thank you so much. I responded back as best I could.
[personal information removed per the Dropbox Community Guidelines]
