Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

jetter100's avatar
jetter100
New member | Level 2
8 months ago

I can no longer log in because of the new "games" captcha

I have been using the Dropbox free account for several years now. However, I am currently no longer able to log in to the site because the login puzzle is not working. This cost me a total of 30 minutes of my time. With the best will in the world, I can't afford this waste of time. I will therefore refrain from using Dropbox in the future if no solution is found.

account access
Web

13 Replies

Replies have been turned off for this discussion
Show More
  • Marcsi's avatar
    Marcsi
    New member | Level 2
    6 months ago

    I have the same problem, stupid idea to make this capcha.

  • MorrisAnglis's avatar
    MorrisAnglis
    New member | Level 2
    6 months ago

    I'm unable to log in to my Dropbox free account due to the new games CAPTCHA. The puzzle doesn't work reliably and has already cost me over 30 minutes trying to access my account. This is a serious usability issue, and unless a fix or alternative is provided, I’ll have to stop using Dropbox entirely. A more accessible and efficient CAPTCHA solution is urgently needed.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey Marcsi & MorrisAnglis - sorry to hear you're having issues with this and thanks for sharing your thoughts with us.

    I've logged your feedback ion our system and you can let us know if you have anything else to add.

    If you happen to be having issues with this in the future, please try clearing your browser's cache and/or another browser. 

    I hope this helps a tad.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!