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daniele catamo's avatar
daniele catamo
Explorer | Level 4
7 months ago

I can't access Dropbox Passwords on my new iPhone, since I no longer have the old one.

Hi, I've bought a new iphone ( last one get destroyed in an accidend) so I'm trying to log in into my Passwords account but I'm unable to do it. I've tried via my dropbox account but then it try to...
account access
Dropbox Passwords
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey daniele catamo, sorry to hear about this. 

Besides your old iPhone, do you have any other devices that are connected to your Dropbox Passwords account (even a browser with the Dropbox Passwords browser extension)? 

Can you clarify what happens exactly when using one of the 12 recovery words you previously received (in their original order)? Due to security reasons, it’s not possible for Dropbox to resend those, I’m afraid.

Let me know what you find.

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