Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
I can't access my account, in order to change my phone number it asks for a code to get in.
Hello does anyone know how u get in contact with Dropbox I need my phone number changing it’s a old phone number and now it asks for a code too get in my Dropbox don’t wanna loose all my photos any help thanks
7 Replies
- Rich
Super User II
Kristian001 wrote:
I need my phone number changing it’s a old phone number and now it asks for a code too get in my Dropbox ...Did you have two-step authentication enabled on your account, and it's sending a code to your old phone number? If so, refer to the following help article and reply back with any questions you have.
- I dunno just when try login sends text too a number no longer active so can’t login
- Mark
Kristian001 wrote:
I dunno just when try login sends text too a number no longer active so can’t loginThe only way to change 2FA (which is what sends a code to your phone) is to have the device or the emergency recovery codes given upon set up. There is no way, at all, to get around this.
- I don’t have that phone anymore wiped it and sold it
- Mark
Kristian001 wrote:
I don’t have that phone anymore wiped it and sold itThen you need to use the recovery codes given when you set 2FA up.
If you didnt keep them safe then you cannot recover your account I'm afraid.
- Did not keep a code was a random account made years ago that I started using for a year tried contacting Dropbox but can’t seem
Contact them
Unless have premium account - Mark
The way to contact support is at www.dropbox.com/support WHILE NOT LOGGED IN - even to here.
However, they wont circumvent it. You set up 2FA to stop people gaining access to your account without the credentials to do so OR the codes to recover. The whole point of 2FA is to do this. Allowing somebody to just remove it puts the whole security of the system at risk.
