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John Bingley's avatar
John Bingley
Helpful | Level 5
7 months ago

I can't access my Dropbox account online due to captcha.

It is now a couple of months since I posted about the fact that whether I attempted the visual or audio puzzles to access Dropbox I was always told I had failed.  I tried again today and got 9 of th...
account access
security
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi John Bingley, thanks for bringing this to our attention.

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Keep me updated with any progress.

  • John Bingley's avatar
    John Bingley
    Helpful | Level 5
    7 months ago

    What is strange is that sometimes when I try to log in I get the puzzles other times I get a request for a code sent to my phone. That system, the phone code, works perfectly well. 
    Today I used both Cortana and Firefox and for both I got the code request that works, no puzzle. 
    why do I not get the code request everytime. After all I signed up for that. 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      Are you accessing the site via a VPN, or is there an extension which deletes your cookies, or changes your location? Are you running a strict firewall or security software which could be affecting the Captcha?

      Regarding the code sent to your phone, that would be for the two-step verification, and would be separate from this behavior.

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