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Forum Discussion

John Bingley's avatar
John Bingley
Helpful | Level 5
7 months ago

I can't access my Dropbox account online due to captcha.

It is now a couple of months since I posted about the fact that whether I attempted the visual or audio puzzles to access Dropbox I was always told I had failed.  I tried again today and got 9 of th...
account access
security
Web
Gabriele-Luxembourg's avatar
Gabriele-Luxembourg
Explorer | Level 3
6 months ago

Hi all (and dbox_​): I have the same issue. I have spent 20 minutes solving quizzes, never succeeding, and gave up after that. So, maybe changing browser, clearing cache, and private browsing solve the issue temporarily, but the question is: why Dropbox (whose services have been so far impeccable) is using this adversarial method with the poorest user experience score I have ever experienced to sieve humans from robots?

@Dropbox: please stop it, and adopt another one (e.g., the one used by Overleaf seems way better)

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey John Bingley & Gabriele-Luxembourg!

    I just sent you an email, in order for us to have a closer look into this.

    I'll see you there, thanks!

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