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I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
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- I have just seen a thread that states if u answer security questions u can bypass 6 digit code as my email is no longer in use . Can I be sent these please?
- Jay
Dropbox Community Moderator
Hi mairiclaire76, you can get in contact with our support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from. I can’t log into my Dropbox account because I can’t remember the password and the email associated with that account no longer exists, so I can’t get the code that would allow me to change the password. Any suggestions? Thanks.
I just read something about Notifications, which Windows 10 has in the lower right corner of the screen. Is it correct that Dropbox sends the security code there when trying to login with a deleted email address?
- Hannah
Hey tightpurchaser, it's true that the one-time security code will also come in as a notification to any devices you might have connected to the account in question.
You can see more info about this in Samantha's reply here.
- I have a account on Dropbox but I cannot sign in my Dropbox account because it sent a code on my gmail account but my gmail account is disabled
Plz help and sign in my account once - Nancy
sweetybhardwaj, do you have any other devices that are linked to your Dropbox account (via the mobile/desktop app)?
If yes, please check their notifications and let me know if you can see the one-time code there.
If not, can you access the email address showing here, so that we can log a ticket for you?
- Dear
No any other device Linked to my Dropbox account
I opened my Dropbox account only on my same device but now when I trying to sign in my account it send a verification code to gmail but
My gmail account can not access it's can not recover please help
I have very important data in my Dropbox account - Jay
Hi sweetybhardwaj, could you try these steps to contact our support team?
