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I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
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It seems there are a number of people having the same issue that we no longer have access to the original email account associated with our dropbox account. I have not seen the issue resolved. I have a lot of files on that account that I need access to. The answer the issue cannot be " we cannot do anything to help"! Id like to speak to someone in support about this
- Jay
Dropbox Community Moderator
Hi sconvey, please could you follow these steps to contact the support team regarding this matter.
Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.
DISCONTINUED EMAIL: my dropbox app on my phone just got wiped out. I am trying to restore it however the email with which I first created Dropbox a three years ago no longer i.e. I am not getting the 2 step verification code to sign in - what do I do?
- Walter
Hi there selbysworld - sorry to hear about this.
Can you please clarify if you have access to the email address that's associated with your Dropbox account or if it's been closed, if you can somehow regain access or re-create it to receive the code to sign into your account?Also, are you referring to a 2FA code or one-time code perhaps?
Let us know more and we'll take it from there.
Hi Walter,
Its been closed. I use it as a username and I know the correct password. However, it requires a 2 step verification and it sends the code to this particular email - so I cant get it
2FA. It's an old email that is closed. Can you assist?
- Megan
Hi selbysworld, with 2FA you'd need a mobile device capable of receiving text messages or running a compatible mobile authenticator app.
You wouldn't be able to receive the code using the email address of the account, therefore it's safe to assume you're referring to the one-time code.
Can I send an email to your Community-linked email address, in order for us to have a closer look into this?
I have/had a Dropbox account connected to an email address at my previous employer. Since I have a new job, I no longer have access to that email account, which means I can't get the verification code that is sent out when I'm trying to log in to the Dropbox account. Is there a way to get around this?
Many thanks in advance!/Jörgen
- Nancy
Hey Jan_Jorgen! Does my suggestion here help?
If not, please log a ticket with our support team directly:
Open another browser on your computer, and make sure you’re NOT signed in to ANY Dropbox account.
Go to this page, and select an “issue type”.
Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
You will then receive a confirmation email that will have a ticket number.
Please send me your ticket number here.
