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I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
429 Replies
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- Hannah
Dropbox Community Moderator
Hey dkassandra69, sorry to see that you're having this issue.
Do you perhaps have any devices linked to that account? Because the one-time code will show up as a notification on those too.
- I posted a few hours ago, and then replied a few times since. I really need to talk to somebody about what my options are as I’m terrified I’ve lost everything. I have anxiety anyway and so the idea that I’ve lost all the photos and videos of my kids is unbearable to me. Can somebody please help me with this, I’m really struggling.
- Hannah
Hey Jessicalee11, I understand how you must be feeling, but we'll try our best to assist you.
I just emailed you, so we'll continue there.
- Thank you Hannah, I have just replied!
Hi,
I can totally relate....I contacted support@dropbox.com. I no longer had access to my old email. They had me verify some info...I sent a picture I had that was in the dropbox account I lost access to. They were able to have me set up a new email and attach it to that. If that had failed, I was prepared to contact a lawyer or something. Hopefully that first route works for you!
- I’m still in a state of panic, as they are saying they can’t help me if I can’t access my email account, which despite trying I can’t. I can’t just lose all these photos and videos, so I’m trying to work out what my next step is. Everyone has been really lovely, but is does anyone know what the next step is if you disagree with the outcome?
- No any way to sign in only email can access sooooo please pay attention to login gmail account first
- So there’s nobody else I can communicate with about my issue? For such a big company, I don’t believe this can be accurate.
- I have now reached out to legal representation. I don’t know if they will be able to help, but I am going to continue trying everything I can to access the information that is mine.
- Jay
Hi Jessicalee11, if you haven't done so already, you can reply to the support ticket to confirm that you have contacted legal representatives. This way the communication could be done via formal methods.
