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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.

 

Before immigration, login dropbox never needs me to check 6-digit code in email.

After immigration, it needs me to check 6-digit code in email. (same computer)

 

My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.

I only want to login Dropbox without check email 6-digit code, so what can I do?

 

Thanks

account access
security

429 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi daveginorge, let's jump right into this!

     

    Can I send you an email, in order for us to have a closer look into this?

     

    Keep me posted!

  • AZ13's avatar
    AZ13
    Explorer | Level 3
    2 years ago

    when I go to login to my dropbox account, the email associated with my account has been disabled. Therefore, when I am sent the 6 digit verification code, I do not have access to it. Can I have the code sent another way? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey AZ13, thanks for reaching out and sorry to see you're having trouble accessing your account.

     

    The issue is that without access to the email address associated with the account, there's no way to verify ownership of the account.

     

    Is it possible to reach out to the email service provider, to ask them to re-enable the email?

     

    Or can you recreate it?

  • AZ13's avatar
    AZ13
    Explorer | Level 3
    2 years ago
    No Iā€™m not able to get that email back! Can I answer security questions or check that my phone is the number to send the code??
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi AZ13, I just checked and it seems that you have responded back to my email. 

     

    I'm just going to respond back to you, thank you for your patience! 

  • AZ13's avatar
    AZ13
    Explorer | Level 3
    2 years ago
    Great. Is there a way to access my account via security questions or my phone number. The email is off the table as an option?!
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi AZ13, I just sent your ticket to our Specialized agents, could you try to respond back to them, with any further questions? 

  • Lean5S's avatar
    Lean5S
    New member | Level 2
    2 years ago

    Where is the support on Dropbox. Cant support at all

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