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I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
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I know my email and password but do not have access to the email anymore as it was a school email and has been deactivated so I cannot reactivate it.
When logging in it asks for a 6 digit code which I cannot receive due to not having access to the email. Does anyone know a way to log in without the code or how to get the code somewhere else?
Rich - That is not true, I have lost access with my account, lost all of my information because of the 6 digit code and have been unsuccessful in getting my account billing cancelled. Since its coming due, I'll probably have to just get a different card number in cancel the one on file. I've provided payment for over a years worth of service to an account I can no longer access. God forbid if you ever lose access to your email account.
- This has happened to loads of is. The agent will send u security questions when I finally get a reply and I answered all mine and they still won't give me access. It's like talking to a brick wall. They ask u to contact them. Then u explain u can't recieve the code and then after loads of faffing about u end up loosing any thing u have stored with Dropbox as they still don't let u access it
This account is [removed] which is a different account than the one I'm trying to access. The one I'm trying to access is under [removed]
[personal info removed per the Dropbox Community Guidelines]
Yes that is fine!
You want to send me an email to an address that I can not access?
- Nancy
Dropbox Community Moderator
1115shy, I’ve logged a ticket for you! Please check it, and reply back to me.
abueljebain, can you access the email address shown here? This is the only email address we can contact you to from the Community.
