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mehditk1231's avatar
mehditk1231
Explorer | Level 3
3 years ago

I can't access to my account dropbox password

Hello , I have access to my email and dropbox account , but I can't login to dropbox password, I put the user and the password correctly, I receive the 2FA validation code by sms a message appears...
account access
Dropbox Passwords
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi mehditk1231, thanks for bringing this to our attention.

 

If you're not able to login to Dropbox Passwords with your details, have you tried using your recovery words?

 

Do you have any other devices already logged into your Passwords account?

 

This will help me to assist further!

  • mehditk1231's avatar
    mehditk1231
    Explorer | Level 3
    3 years ago

    thanks for reply , this account was created a long time ago  and i don't have the recovery words.

     

    Also i have 2 device , both have the same issue, cannot connect !!

     

    I'm blocked now , i have access to my email and dropbox account and sms for 2fa, only the dropbox password  is blocked

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Could you attach a screenshot showing the exact message and prompt you're getting, while hiding any personal info?

      • mehditk1231's avatar
        mehditk1231
        Explorer | Level 3
        3 years ago

         

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