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mehditk1231's avatar
mehditk1231
Explorer | Level 3
3 years ago

I can't access to my account dropbox password

Hello , I have access to my email and dropbox account , but I can't login to dropbox password, I put the user and the password correctly, I receive the 2FA validation code by sms a message appears...
account access
Dropbox Passwords
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi from me as well, mehditk1231!

 

Are you receiving this prompt when trying to access Dropbox Passwords via the website or the mobile app? 

 

Also, just to clarify, are you able to access your Passwords account from any other device/browser?

  • mehditk1231's avatar
    mehditk1231
    Explorer | Level 3
    3 years ago
    Hi ,
    I receive this prompt from the website and the mobile app.

    Also i don’t have access to my account, all session are disconnected
    Thanks for reply me.
    I’m confused , please help me.
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      As it sounds like you don't have access to your Dropbox Passwords account any more on any of your devices, this would mean that it wouldn't be possible to log back into your account without your recovery words.

       

      I'm sorry I can't be more helpful on this matter.

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