Forum Discussion

mehditk1231's avatar
mehditk1231
Explorer | Level 3
3 years ago

I can't access to my account dropbox password

Hello , I have access to my email and dropbox account , but I can't login to dropbox password, I put the user and the password correctly, I receive the 2FA validation code by sms a message appears...
account access
Dropbox Passwords
security
Ineedhelpplz's avatar
Ineedhelpplz
New member | Level 2
3 years ago

So i got a new laptop but i cant log on to Dropbox Passwords i dont my Recovery words and this is my only device that has dropbox i sold my old laptop please help me

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Without the recovery words or an already connected device there is no way to get access to the account: https://help.dropbox.com/installs/dropbox-passwords-faq

     

    "To add an extra layer of security, Dropbox Passwords uses devices you’ve already connected to confirm new devices you want to connect. If you don’t have access to any previously-connected device, Dropbox Passwords will ask for your recovery words, in their original order. If you don’t have them, you can’t log in to any new devices and you’ll lose access to your Dropbox Passwords account."

     

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