Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Reimu's avatar
Reimu
Explorer | Level 3
2 years ago

I can't link my Apple ID to my existing Dropbox account.

I want to link my Apple id to my Dropbox account created by Apple id but found no way to do it.   I have deleted my existing Dropbox account created by Apple id, but how can I link this Apple id ...
account access
Account Settings
security
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Reimu - sorry to jump in here, but could you clarify what exactly you'd like to accomplish here?

 

Are you getting this error when trying to sign into your account or when trying to create a new account using the email address you had used in the past? 

 

Could you maybe send us a screenshot so that we can make sure we're on the same page? 

Reimu's avatar
Reimu
Explorer | Level 3
2 years ago

I have a Dropbox account created using "Sign in with Apple" (with Hide my Email option) and I deleted it. Then I created a new Dropbox account using email.

 

I want to be able to login to my new Dropbox account so I changed my email address matched to the address of "Sign in with Apple" (with Hide my Email option) .

 

 

But I cannot login in with Apple, which show: "Sign-in failed 401 Unauthorized - This account is disabled"

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Reimu, can I send you an email in order for us to have a closer look into this? 

    • Reimu's avatar
      Reimu
      Explorer | Level 3
      2 years ago

      Sure.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        I just sent you an email Reimu! :envelope:

         

        I'll see you there! 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!