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I can't log in on my Android mobile app; the code I receive is getting rejected.
When I log in on my Android tablet, the newly sent code at the two factor authentication is recognized as incorrect. I tried it several times with a code that kept being requested again and again. At some point, when you try to log in again, it will be displayed that the email or password is incorrect. Then restarted the tablet and tried again - without success. What else can I do?
My device: Samsung Tab S 9 FE+
Hello Nancy, after everything didn't work, I removed the device in www.dropbox.com and then logged in again on the tablet. Apparently no code was required this time. I was immediately logged in and can now use Dropbox on my device. Thank you very much for your help. Best regards.
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I changed the password. I then restarted the tablet and logged in to Dropbox with the new password. That worked. The security code was sent - but after entering it the old error message appeared.
- Walter
Dropbox Community Moderator
Thanks for the additional information Frank Doebbelin - much appreciated.
If you're still unable to log into your account on your tablet, may we reach out via email to have a further look internally at this point?
Hello Nancy, after everything didn't work, I removed the device in www.dropbox.com and then logged in again on the tablet. Apparently no code was required this time. I was immediately logged in and can now use Dropbox on my device. Thank you very much for your help. Best regards.
- Walter
I'm glad to hear it's sorted now and thanks for keeping us in the loop too, Frank.
See you around the Community and take care!
