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DZ7's avatar
DZ7
Explorer | Level 4
3 years ago

I can't see the folders in my Dropbox that my boss has definitely shared with me. Can someone help?

Hello everyone, I've tried a few things, but I can't find the error.    I tried to connect two my private Account with the business account at the beginning. Maybe that caused my problem? Also, I ...
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DZ7's avatar
DZ7
Explorer | Level 4
3 years ago

Hi Walter,

 

thank you very much for your feedback and for asking. 

 

I am a part of a team account.

 

I see a folder with my name on it,but it's empty. It should show the other company folders.

I can't see them anywhere. Not on the website, not in the app.

 

When I accepted the invitation for Team Dropbox, I chose the "Link to private account" option. I have unlinked the link again. 

 

Is there something else I can tell you?

 

I really appreciate your help.

 

Dzenita

 

 

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Dzenita! Hope it’s OK to jump in here.

 

Are you seeing something more if you visit this page? Is there any trace of the files your boss should have shared with you there perhaps?

  • DZ7's avatar
    DZ7
    Explorer | Level 4
    3 years ago

    Hi Nancy,

     

    thank you very much for helping.

    No, I see nothing, when I go to the page. That's weird. 

    Have you ever had a similar problem?

     

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the screenshot DZ7 

       

      Could you also clarify what you see in your homepage? Do you see your team's shared workspace there? 

      • DZ7's avatar
        DZ7
        Explorer | Level 4
        3 years ago

        Hi Walter,

        this is everything I can see, I hope it helps. The blue folder should be filled with the folders I need to use. But it's empty. 
        I didn't read through everything while I clicked and I wonder where in the process the mistake might have happened. 
        Is there probably something important I should click or "unclick"?

         

         

         

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