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DZ7's avatar
DZ7
Explorer | Level 4
3 years ago

I can't see the folders in my Dropbox that my boss has definitely shared with me. Can someone help?

Hello everyone, I've tried a few things, but I can't find the error.    I tried to connect two my private Account with the business account at the beginning. Maybe that caused my problem? Also, I ...
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dropbox business
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Dzenita! Hope it’s OK to jump in here.

 

Are you seeing something more if you visit this page? Is there any trace of the files your boss should have shared with you there perhaps?

DZ7's avatar
DZ7
Explorer | Level 4
3 years ago

Hi Nancy,

 

thank you very much for helping.

No, I see nothing, when I go to the page. That's weird. 

Have you ever had a similar problem?

 

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the screenshot DZ7 

     

    Could you also clarify what you see in your homepage? Do you see your team's shared workspace there? 

    • DZ7's avatar
      DZ7
      Explorer | Level 4
      3 years ago

      Hi Walter,

      this is everything I can see, I hope it helps. The blue folder should be filled with the folders I need to use. But it's empty. 
      I didn't read through everything while I clicked and I wonder where in the process the mistake might have happened. 
      Is there probably something important I should click or "unclick"?

       

       

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the screenshots, Dzenita!

         

        Is it perhaps possible for your boss to unshare and re-share these files with you? Since they’re not showing anywhere on your Dropbox account, I’d like to make sure there’s no issue on their end either.

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