Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

DZ7's avatar
DZ7
Explorer | Level 4
3 years ago

I can't see the folders in my Dropbox that my boss has definitely shared with me. Can someone help?

Hello everyone, I've tried a few things, but I can't find the error.    I tried to connect two my private Account with the business account at the beginning. Maybe that caused my problem? Also, I ...
Create or delete account
dropbox business
Permissions
Share
DZ7's avatar
DZ7
Explorer | Level 4
3 years ago

Hi Nancy,

 

thank you very much for helping.

No, I see nothing, when I go to the page. That's weird. 

Have you ever had a similar problem?

 

 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the screenshot DZ7 

 

Could you also clarify what you see in your homepage? Do you see your team's shared workspace there? 

  • DZ7's avatar
    DZ7
    Explorer | Level 4
    3 years ago

    Hi Walter,

    this is everything I can see, I hope it helps. The blue folder should be filled with the folders I need to use. But it's empty. 
    I didn't read through everything while I clicked and I wonder where in the process the mistake might have happened. 
    Is there probably something important I should click or "unclick"?

     

     

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the screenshots, Dzenita!

       

      Is it perhaps possible for your boss to unshare and re-share these files with you? Since they’re not showing anywhere on your Dropbox account, I’d like to make sure there’s no issue on their end either.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!