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I can't sign in with my Dropbox email and password; I'm only prompted to sign up.
Question or Issue
I tried to sign in to my Dropbox account (online, web browser) on a new laptop. I click Log In and get a window that says, "Log in or sign up". URL dropbox.com/login
I enter my email and click continue.
the next page has a title, "Sign up for free" and wants my email ddress, name and password. But there is no Sign In option, only "Agree and sign up"
I tried to log in on 3 different computers and get the same error.
I had to sign in with Google to post this. My account it [removed per Community Guidelines]
Yes. That is it. But since I had NEVER signed in with the thdozier... email, it did not make sense to me to use it.
Since I was trying to sign in, the website should have told me that t.dozier... was not registered for signing in, rather than trying to force me to the Sign Up page. But this whole experience has taught me a lesson. Be careful depending on dropbox, because if you have a problem, help is hard to get. This is the poorest support of any paid online/software I have ever used.
13 Replies
After failing to sign in to dropbox.com several times on my main computer, it automatically signed me in without me entering a password. So I am signed in on this computer. The email addresses associated with this account are [removed] and [removed].
No, that is not it at all. When I select Sign Up, it tells me that the email address is already taken. The message says, Email already taken. Contact Support for info.
- Hannah
Dropbox Community Moderator
Hey tomdozier, sorry to see that you're having an issue accessing your account.
The thing here is that when you try to sign in with an email address and are prompted to sign up for a new Dropbox account, it means that there's no account associated with that email address, so the page prompts you to sign up.
Isn't that what happened when you tried to sign in?
What if you request a password reset link by clicking on the "forgot password" option? Do you get the password reset email to the email address in question?
Let me know and we'll go from there.
