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Forum Discussion
gagmg
10 months agoNew member | Level 1
i lost access to my Dropbox account and my email address.
i want access to my dropbox i don't have access to my old email
2 Replies
- Rich10 months ago
Super User II
gagmg wrote:
i want access to my dropbox i don't have access to my old email
You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox address, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
If you're unable to gain access to the account, Support will at least be able to cancel any future payments if the account is on a paid subscription.
- Nancy10 months ago
Dropbox Community Moderator
Hey gagmg, do you know your Dropbox password? What happens exactly when you try to sign in?
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