Forum Discussion

amattson's avatar
amattson
New member | Level 1
11 months ago

Nancyyes it’s requiring a code and I can’t get past that. The account is tied to a former employer email and I no longer work there but the subscription is charging to my personal credit card.  the account is [email removed as per Community Guidelines] -I also have the number that the charge on my credit card shows if you need that.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey amattson, I'm going to go ahead and send an email to your Community-linked email address, in order for us to have a look into this together. 

Reply back to me, and we'll take it from there! 

  • amattson's avatar
    amattson
    New member | Level 1
    11 months ago

    Great! I just responded - thank you!

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