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mosi3311's avatar
mosi3311
Explorer | Level 3
4 years ago

I lost my phone, therefore I can't log into my old Dropbox account

hello i lost my phone so thats why i cant login my old account and i also trying to login after 2 or 3 years i have email paswrd but when i am logging in they said we sent a code on your email or lin...
account access
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security
mosi3311's avatar
mosi3311
Explorer | Level 3
4 years ago
hello any update about my account plzz update
mosi3311's avatar
mosi3311
Explorer | Level 3
4 years ago
yeah i received a ticket number 18852987 now what can i do??
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 years ago

    You need to reply to it mosi3311. However, from experience if you dont have the 2FA device or the recovery codes it isnt possible to recover an account - that has been publicly stated here many times. 

  • mosi3311's avatar
    mosi3311
    Explorer | Level 3
    4 years ago
    what is the 2FA.. when i lost the phone i was using dropbox in dropbox app.. and i set a sceurity code to open the app..
  • mosi3311's avatar
    mosi3311
    Explorer | Level 3
    4 years ago
    i have email i have paswrd.. just i am trying to signing after a long time.. when i am login that will said we sent a 4 digit code to your email address.. but when i open email there is nothing.. i tried couple of time buy no result.. and now u r saying we cant recover your account
  • mosi3311's avatar
    mosi3311
    Explorer | Level 3
    4 years ago
    ???
  • mosi3311's avatar
    mosi3311
    Explorer | Level 3
    4 years ago
    i have everything..
  • mosi3311's avatar
    mosi3311
    Explorer | Level 3
    4 years ago
    look when i am trying to sign in then they said we sent a 6 digit code to your email address but i didnt received.. may u understand what am saying..
  • mosi3311's avatar
    mosi3311
    Explorer | Level 3
    4 years ago
    and i also change the country

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