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mosi3311's avatar
mosi3311
Explorer | Level 3
3 years ago

I lost my phone, therefore I can't log into my old Dropbox account

hello i lost my phone so thats why i cant login my old account and i also trying to login after 2 or 3 years i have email paswrd but when i am logging in they said we sent a code on your email or lin...
account access
Account Settings
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey mosi3311, thanks for reaching out to us about this, and sorry to hear that you're having trouble.

 

Could you let me know the precise message you get, when you try to log into your account? Feel free to send a few screenshots my way too (just make sure none of your personal info is shown there). 

 

Also, if I understand correctly, you still have access to the email address linked to the account, right?

 

Let me know more! 

Future ndlovu's avatar
Future ndlovu
New member | Level 2
1 year ago
Yes I have the email but I don't have the SIM
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi Future ndlovu, if I understand correctly, you're also having an issue accessing your account, because you've lost your phone.

     

    Have you checked this article with some relevant info?

     

    If nothing helps, I would suggest opening a support request with our team. You can do so, by following these steps:

     

    1. Open a private browsing/incognito window and go to this page.
    2. Choose your issue type and fill out the rest of the form.
    3. Click "submit".

     

    I hope this helps!

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