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mosi3311's avatar
mosi3311
Explorer | Level 3
3 years ago

I lost my phone, therefore I can't log into my old Dropbox account

hello i lost my phone so thats why i cant login my old account and i also trying to login after 2 or 3 years i have email paswrd but when i am logging in they said we sent a code on your email or lin...
account access
Account Settings
security
Future ndlovu's avatar
Future ndlovu
New member | Level 2
1 year ago
Yes I have the email but I don't have the SIM
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi Future ndlovu, if I understand correctly, you're also having an issue accessing your account, because you've lost your phone.

 

Have you checked this article with some relevant info?

 

If nothing helps, I would suggest opening a support request with our team. You can do so, by following these steps:

 

  1. Open a private browsing/incognito window and go to this page.
  2. Choose your issue type and fill out the rest of the form.
  3. Click "submit".

 

I hope this helps!

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