I need help accessing my Dropbox account, since I no longer have access to the email.

replied

Hello Megan,

Yes, that it's the main issue.

I have login and psw but when you send me the 2FA code i don't receive it on my new phone.

Thanks

I just sent you an email, I'll see you there Ziny! 

Sure, use this account to write to me.

Thanks

Hey Ziny, could I send you an email, just to see if there's anything we can do about this?

Megan!

Thanks a lot for your quick reply!

I remember my user login but the MFA send the code to the old mail and to the allowed devices.

But i have not my old phone so i don't received the code for the login :-)

Attached

Hey Ziny, let's see what we can find about this together!

On our end, we can't transfer content from one account to another, however I'd like to see what we can do in order to help you access the account.

Since your email address is no longer accessible, do you have issues receiving the security code when trying to access your account? 

I'm asking because you also mentioned that you've changed your phone, so I need to identify if this is linked to our 2FA feature, or our security code.

Keep me posted, and we'll take it from there!