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bas382's avatar
bas382
New member | Level 2
29 days ago

I need to re-create a new Dropbox account with the same email address as the old one.

Hi,

An account was accidentally registered two days ago. It needs to be re-registered under the same email today. No files need to be recovered; the account needs to be completely re-created. I cannot wait 29 days unfortunately, I'm hoping to get support to speed this up.

I can give details in private message.

Create or delete account
Security

5 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    29 days ago

    Hey bas382, welcome to our Community. 

    Can you send me a few more details on how the previous Dropbox account was deleted, so that I can further assist? 

    Was it part of a Dropbox team perhaps and the team admin deleted it, or was it a personal account that you deleted on your end? 

    If you happen to be in touch with our support team as well, please send me your ticket number here and I’ll check it, too.

    Ping me when you’re ready.

  • bas382's avatar
    bas382
    New member | Level 2
    29 days ago

    Nancy It was a personal account that was accidentally put on a Team trial subscription.

    The trial subscription was canceled and the account was deleted on my end. The associated team was deleted as well.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      29 days ago

      Thanks for clarifying! Can I go ahead and log a ticket for you then? We can check what other options there may be this way.

      If that’s alright, I can message you to the email address that’s linked to your Community profile here.

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