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sue12's avatar
sue12
New member | Level 2
1 month ago

I used two-step verification on my account, now I can't log in to the account

Dropbox Plan (using the plus plan  Are you a Team Member or Admin? admin  Do you have access to the email linked to the account? (Yes Are there any devices connected to your Dropbox account? (...
account access
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi sue12, thanks for bringing this to our attention.

In general, if you activate two step verification, there would've been backup codes provided in order for you to save elsewhere. These would help you to log in to your account in these situations when you lose access to the verification method.

Have you tried the steps on this page in order to regain access to your account?

This will help me to assist further!

sue12's avatar
sue12
New member | Level 2
1 month ago

Hi, thanks for the response.  Initially it was set up so that I got an email every time I logged in with a code to enter, so that is the 2 step I had originally.   the mistake is I decided tonight to use the authentication app and do it that way.   I will look at the page you linked and circle back

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