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gahae_han's avatar
gahae_han
New member | Level 2
3 years ago
Solved

I want to sign in to an old, deactivated account.

I want to sign in to an account I previously deactivated, but I don't remember my password and the email I used for two-step verification is no longer available. There's no way to enter the verificat...
account access
Create or delete account
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi gahae_han, let's jump right into this! 

 

When you say you deactivated the account, do you mean the email linked to the Dropbox account, or the account itself? 

 

If you're talking about the Dropbox account, then you shouldn't be able to access a deleted account. All that you can do is create a new account, using the email address you used for the old one.

 

I hope this clarifies! 

  • gahae_han's avatar
    gahae_han
    New member | Level 2
    3 years ago

    I hadn't used my Dropbox account for a long time, so I thought it might have been automatically deactivated. And the email associated with my Dropbox account is currently unavailable, because I deleted it. I need the photos and videos in my Dropbox account. I look forward to your help.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 years ago
      gahae_han wrote:

      I hadn't used my Dropbox account for a long time, so I thought it might have been automatically deactivated.

      If the account was idle for more than a year it would have been deleted due to inactivity. Unfortunately, once an account has been deleted, it's not possible to recover the account of the files it contained.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 years ago
      gahae_han wrote:

      I hadn't used my Dropbox account for a long time, so I thought it might have been automatically deactivated. And the email associated with my Dropbox account is currently unavailable, because I deleted it. I need the photos and videos in my Dropbox account. I look forward to your help.

      If you havent logged in in over 12 months the files have been deleted: https://help.dropbox.com/account-access/email-about-inactive-account

       

      Its also not possible to get access to an account without access to the email: https://help.dropbox.com/account-access/lost-email-access

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