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Isuru W
7 months agoExplorer | Level 4
I was invited to join a team, but I want to get my individual account back.
I had a personal subscription plan with 2 TB earlier, and one of my clients has added me to their Company DB account recently.
This is my 2nd time that the Admin of that company has deleted my account from their and now I cannot get my old files since I have re-registered with my email (xxxxxxx@gamil.com) to try to get my files promptly. Now I have a brand new account with 2GB of space.
I have already requested to add me to their company account again, then I can leave it by myself after restoring my files, hopefully.
Could you guys please help me out to correct this issue and get my Files back with the previous account?
22 Replies
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- Hannah7 months ago
Dropbox Community Moderator
Hi from me as well, Isuru W.
If you'd like to be removed from the team and return to an individual Dropbox account, only the admin has the ability to do that for you.
They'll need to remove you by following the steps in this article.
This will remove you from the team, but you'll keep your account and your personal files. In the article I linked, you'll see exactly what data will be transferred to the individual account and what won't be transferred.
I hope this helps!
- Isuru W7 months agoExplorer | Level 4
Hi, Rich the Admin has invited me to join their DB team again, and I have accepted. Now that all files are there, is there any way I can leave the team with my files without losing any of them, without involving an admin person? Seems he and I can only access my files.
- Isuru W7 months agoExplorer | Level 4
Thank you, Rich I have already asked them to re-add me to their DB team and follow the steps in the video to leave me as an individual account. I will update you as soon as they respond.
- Rich7 months ago
Super User II
Isuru W wrote:
Just curious if I pay, can I get my files back as Admin says he did, according to the link.
Paying has nothing to do with your files. Your team admin is the only one that can potentially recover your files for you.
When you were first removed from the team, the admin had the option to transfer your files to another account. If they did that, then that person may be able to share them back to you.
- Isuru W7 months agoExplorer | Level 4
Yes, Rich when they added me to their DB team, I was refunded. Just curious if I pay, can I get my files back as Admin says he did, according to the link.
https://help.dropbox.com/account-access/convert-to-individual#For-Dropbox-team-accounts - Isuru W7 months agoExplorer | Level 4
I have forwarded this message to them. Not sure how they did. But said they have followed the instructions from the given link.
https://help.dropbox.com/account-access/convert-to-individual#For-Dropbox-team-accounts - Rich7 months ago
Super User II
Isuru W wrote:
Is this something my subscription is not there anymore?
It's expected that your subscription is no longer active. When you joined the team you would have received a prorated refund for the time remaining on your account. When you leave a team you'll be back on a Basic account. You can resubscribe if/when needed.
- Walter7 months ago
Dropbox Community Moderator
Your team admin must have transferred your files to another account when they first removed you from the team then Isuru W
Can you check with them if they can find them anywhere to re-share them with you?
- Isuru W7 months agoExplorer | Level 4
Hi Walter Thank you for getting back.
I have already forwarded this link to the admin, and he said he followed the steps as it say. But still, I have a Basic account. Is this something my subscription is not there anymore?
- Walter7 months ago
Dropbox Community Moderator
Hey Isuru W - sorry to hear you're still having issues with this.
Can you please confirm that you had your files back when you were re-added to the team and that your team admin followed the steps outlined in the video in this Help Center article when they removed you from the team?
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