I was trying to cancel my plan and I accidentally deleted my account. Can it be restored?

Welcome to our Community, kim2012.

If you deleted your Dropbox account with these steps, I’m afraid there’s no way it can be recovered. 

However, if you previously had the desktop app installed, you can double check your local Dropbox folder as your files/folders may still be there.

Let me know if this is what happened or if you tried something else.

Hello, I need help!

1. I tried to cancel my plan, but I couldn't, so I received a payment text message.
2. However, I can't make the payment because there is no money in my account.
3. So, while trying to cancel, I accidentally deleted my account! ..
4. I want to cancel my plan and cancel the payment or restore the account that the plan was applied to. The deleted account is the same as my current email.

kim2012 wrote:

So, while trying to cancel, I accidentally deleted my account!

Just to be clear, you're no longer able to sign in to the account, correct?

If the account is truly deleted then you wouldn't be able to sign in to it, and there were be nothing to cancel anymore. Also, unfortunately, once an account has been deleted it can no longer be restored.

Try to sign in to the account again to make sure it truly is deleted.

The account was actually deleted.

However, I received a text message saying that the payment was made before it was deleted and that the payment was not made because there was no money in the current account.

I would like to resolve this issue.

Hi again, kim2012. You mention that the charge went through, but that you weren’t charged after all due to an issue with the payment method. Can you clarify that for me, please?

The plan is currently in payment pending status.

I received a text message saying that I will pay the fee of 119.88 USD.

However, I received a text message saying that the payment failed because there was no money in the account.

However, after receiving the payment text message, I deleted the account that I used to pay the plan!

I know that I cannot recover the deleted account, so I want to cancel the payment by canceling this plan!

Hey kim2012, let me also jump in here!

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more! 

.

Megan, thank you for helping me solve my problem!

When I go to the support page, I get two options: chatbot or community, and ask the community.

I don't understand what you mean by sending me a ticket number reference.

You need to visit the Support page while you're NOT signed in to a Dropbox account, including these forums. If you're signed in to any account then you won't see the correct options. This is why it's best to use an Incognito or private browsing session, to ensure that you're not signed in.

• https://www.dropbox.com/support/billing-issues

One you submit a request you'll receive a ticket number in your email. Reply here with that number.