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Susan 6's avatar
Susan 6
New member | Level 2
7 months ago

I'm being asked for a code that's sent to my old email address, so I can't enter my Dropbox account.

Hello, most of the files I uploaded to a Dropbox account (around 2021) was done when my account was associated with an email that I no longer have access to. I do have a few files in a separate Dropb...
account access
Account Settings
emails
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi Susan 6​! Thanks for posting on our forum today.

An email address can only be linked to one Dropbox account, so it wouldn’t be possible to have both accounts tied to the same email address. 

Besides your Dropbox account online, can you also check your computer to make sure you don’t have a Dropbox folder there with your old files? If you do, you can upload them directly to your current Dropbox account. 

If you don't, I’d like you to try all of these steps next. Can you access your account this way and move your files over to the new one?

Let me know how it goes.

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