Forum Discussion

Susan 6's avatar
Susan 6
New member | Level 2
7 months ago

I'm being asked for a code that's sent to my old email address, so I can't enter my Dropbox account.

Hello, most of the files I uploaded to a Dropbox account (around 2021) was done when my account was associated with an email that I no longer have access to. I do have a few files in a separate Dropb...
account access
Account Settings
emails
Boatman's avatar
Boatman
Explorer | Level 3
7 months ago

Last week I was able to access to one of two accounts from quite a while ago.  

The account I was able to regain access to I haven’t logged into since 2017. The second factor of verification code was being sent to an email address that I no longer have access to.  

I reached out to support via email and they were able to verify my identity and temporarily remove the second factory identification  at that point, I was able to enter my password and regain access to the account.  My files were not deleted. 

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