Forum Discussion

joeyryan's avatar
joeyryan
New member | Level 1
2 years ago

I'm not getting the 6-digit code to my email address, so I can't enter my account.

Hi, I have an Essentials account through my other email [removed per Community Guidelines] and created this one to be able to post on here.  I was logged out of my other account and when the pr...
account access
emails
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi joeyryan! Welcome to our forum. 

To clarify, you’ve checked both the inbox and spam folder of your email address, correct? 

If yes, you can add no-reply@dropbox.com to your email contacts as the next step and resend the code. 

In case this doesn't help either, I'd like you to check any devices currently linked to the Dropbox account in question, and look at the section where the notifications normally appear; you may be able to find the one-time code among them.

Let me know how it goes.

  • joeyryan's avatar
    joeyryan
    New member | Level 1
    2 years ago

    Yes, I’ve checked both the inbox and the junk/spam folders with no luck. I’ve also added the no-reply email address to no avail. 

    I don’t have any devices linked to the Dropbox account in question so I can’t check the notifications since I can’t log in. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Got it. One more thing I’d like you to try is reset your Dropbox password. Are you able to sign in to your account after that? 

      If not, I’ll go ahead and log a ticket for you to the email address you see here.

      • joeyryan's avatar
        joeyryan
        New member | Level 1
        2 years ago

        Unfortunately, I am also not receiving the email to change my password.

        The email you are going to log a ticket for is not the one from the one that I’m having difficulty logging into. Is there anyway you can check from my Essentials account that charges me monthly?

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